Shipping Policy

Processing Time:
Orders are typically processed within 1-2 business days. You will receive an email notification once your order has been shipped.

Shipping Methods and Rates:
We offer various shipping options to ensure your Wiló Guards arrive promptly. Shipping rates are calculated at checkout based on your location and chosen shipping method. Delivery times may vary depending on your location and the shipping method selected.

Order Tracking:
Once your order is shipped, you will receive a tracking number via email. You can track your package through our website or the carrier’s tracking system.

Shipping Locations:
We currently ship within Australia. For international orders, please contact us at [email address] for availability and rates.

Delivery Issues:
If you experience any issues with your delivery, such as missing or damaged items, please contact our customer service team at [email address] within 7 days of receiving your order. We will work with you to resolve the issue as quickly as possible.

Shipping Address:
Please ensure that your shipping address is correct at checkout. We are not responsible for orders delivered to incorrect addresses provided by the customer.

Returns and Exchanges:
For information on returns and exchanges, please refer to our [Return Policy] page.

Thank you for choosing Wiló!